Help Center and Frequently Asked Questions
New Account Form
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Lead Times
In-stock product ordered by 2:30 p.m (CST) ship same day pending approval and availability of stock.
Order Status
To request your order status, please email bsi-store@blockinc.com with your email address and sales or web order number.
Return Policy
Made-to-Order items are not returnable. All other products must be returned in their original packaging with all paperwork, manuals, etc. Please email Customer Service at bsi-store@blockinc.com to obtain a return authorization. Returned packages must include this authorization number and be returned within 30 days. The customer may be responsible for all S&H charges (original & return freight). Restocking charges may apply. Your refund will come back to you in the same manner in which you paid for your order, either a credit issued to your credit card or a refund check. Once we receive the returned product credit card refunds will appear on your credit card account in 7-10 business days, check refunds will be mailed in 10-14 business days. Check refunds can also be applied as a credit on account for future orders.
Payment Methods
Block accepts credit cards, PayPal, prepaid wire transfer, ACH, Electronic Funds Transfer (EFT).
Sales Tax Statement
Block and Company is required by law to charge sales tax in most states.
Tax Exempt Certificate
Block and Company requires a properly executed exemption certificate from all customers who claim sales tax exemption. If you qualify for tax exemption, email your sales tax exemption certificate to bsi-store@blockinc.com. Once we have received the completed exemption certificate, we will update the account.
Request Invoice
To receive a copy of your invoice please email bsi-store@blockinc.com with your email address and sales or web order number.
Remit to Information
Block and Company
1271 Industrial Drive Suite 2.
Saline, MI. 48176
Shipping Options & Programs
In-stock product ordered by 2:30 p.m (CST) ship same day pending approval and availability of stock.
Tracking Information
When your order ships you will receive an e-mail confirmation with your tracking information. If your shipping confirmation does not include a tracking number, please email bsi-store@blockinc.com with your email address and sales or web order number.
Contact Information
Block and Company
1271 Industrial Drive
Suite 2
Saline, MI. 48176
Email: bsi-store@blockinc.com
Fax: (734) 206-2945